Last updated: January 2025 — RC: 1234567 (Nigeria)

1. Who We Are

verifiedautoparts.ng is Nigeria's verified genuine auto parts marketplace operated by VerifiedAutoParts Nigeria Limited, a company registered under the Companies and Allied Matters Act (CAMA) with the Corporate Affairs Commission (CAC) of Nigeria. We are registered with the National Information Technology Development Agency (NITDA) and comply fully with the Nigeria Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act (NDPA) 2023.

Our registered address: Lagos, Nigeria. Contact: privacy@verifiedautoparts.ng

2. Data We Collect

Information you give us directly:

• Full name, email address, and phone number (when you register)
• Delivery address (when you place an order)
• Vehicle information including VIN numbers (when you search for parts)
• Business documents for seller verification (CAC certificate, bank details)
• Communications you send to our support team

Information collected automatically:

• Pages you visit and how long you spend on them (via Google Analytics 4)
• Your device type, browser, and general location (city/region level only)
• How you found our website (search engine, social media, direct link)
• Which features you use most frequently

Information we do NOT collect:

• Card numbers, expiry dates, or CVV codes (handled exclusively by Paystack)
• Your BVN or NIN (handled only during seller bank verification by Paystack)
• Precise real-time location data

3. How We Use Your Data

• To process your orders — we use your name, phone, and address to coordinate delivery and manage escrow
• To send transactional messages — order confirmations, dispatch notifications, OTP verification codes
• To verify sellers — business documents are used exclusively for the 5-step verification process
• To improve the platform — analytics data helps us fix problems and prioritise new features
• To prevent fraud — we analyse patterns to detect counterfeit listings and fake accounts
• To comply with Nigerian law — we may retain transaction records as required by CBN and FIRS regulations

We do not sell your personal data to any third party. We do not use your data for unsolicited advertising.

4. Who We Share Data With

• Paystack — processes all payments. Their privacy policy: paystack.com/privacy
• Termii — delivers SMS OTP codes to your phone. Your number only.
• Google Analytics — receives anonymised usage data. No personal identifiers.
• GIG Logistics / Sendbox — receives name, phone, and delivery address for order fulfilment
• Nigerian law enforcement — only when legally required by valid court order or regulatory authority

5. Your Rights Under NDPR

As a Nigerian data subject, you have the following rights which we will honour within 30 days of a valid request:

• Right of Access — request a copy of all personal data we hold about you
• Right to Rectification — correct inaccurate data in your account
• Right to Erasure — request deletion of your account and associated data (subject to legal retention requirements)
• Right to Portability — receive your data in a machine-readable format
• Right to Object — opt out of analytics tracking at any time
• Right to Lodge a Complaint — contact NITDA at nitda.gov.ng if you believe your rights have been violated

To exercise any right, email: privacy@verifiedautoparts.ng

6. Data Retention

• Account data: retained while your account is active, deleted within 30 days of account closure request
• Order and transaction records: retained for 7 years as required by Nigerian financial regulations
• Dispute records: retained for 5 years
• Analytics data: anonymised after 14 months per Google Analytics policy

7. Cookies

We use essential cookies (required for login sessions and cart functionality) and optional analytics cookies (Google Analytics). You can accept or decline analytics cookies using the banner shown on your first visit. Essential cookies cannot be disabled as they are required for the platform to function.

8. Security

We protect your data using industry-standard measures including TLS 1.3 encryption for all data in transit, bcrypt password hashing, JWT token authentication with automatic expiry, Cloudflare WAF protection, and access controls limiting who within our team can access personal data. We will notify you within 72 hours if a data breach occurs that affects your personal information.

9. Changes to This Policy

We will notify registered users by email at least 14 days before any material changes to this policy take effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

Effective date: January 2025 — Governed by Nigerian law

1. Acceptance of Terms

By creating an account or using verifiedautoparts.ng, you agree to be legally bound by these Terms and Conditions. If you do not agree, you must not use the platform. These terms apply to buyers, sellers, mechanics, and all other users of the platform.

2. The Platform

verifiedautoparts.ng is an online marketplace connecting buyers with verified sellers of genuine automotive parts in Nigeria. We are a marketplace operator, not a retailer. We do not own the parts listed on the platform. We provide the technology, verification system, escrow payment service, and dispute resolution mechanism.

3. Escrow Payment System

All purchases on verifiedautoparts.ng are processed through our escrow system:

• Buyer's payment is held securely by verifiedautoparts.ng upon order confirmation
• Funds are released to the seller ONLY after the buyer confirms delivery and authenticity
• Buyers have a 72-hour inspection window after delivery to raise concerns
• If no dispute is raised within 72 hours of confirmed delivery, escrow releases automatically
• In the event of a confirmed counterfeit part, the buyer receives a 100% full refund from escrow
• verifiedautoparts.ng deducts its platform commission (10% Silver, 8% Gold, 6% Platinum) before releasing seller payment

4. Seller Obligations

Verified sellers on the platform agree to:

• List only genuine, accurately described parts from verified suppliers
• Dispatch orders within 24 hours of payment confirmation
• Provide accurate compatibility information (make, model, year)
• Maintain stock accuracy — listing parts that are out of stock is a policy violation
• Respond to buyer queries within 4 hours during business hours
• Accept returns within 7 days for parts that are wrong, defective, or counterfeit

Sellers found to have listed counterfeit parts will be permanently banned from the platform with immediate removal of all listings. No reinstatement will be considered.

5. Buyer Obligations

• Provide accurate delivery information — verifiedautoparts.ng is not liable for non-delivery caused by incorrect addresses
• Inspect parts within the 72-hour window and raise disputes promptly
• Use the platform dispute system rather than chargebacks for order issues
• Not use the platform to purchase parts for resale without a valid seller account

6. Dispute Resolution

All disputes must be raised through the verifiedautoparts.ng dispute system within 72 hours of delivery. The following process applies:

• Stage 1 — Automated resolution (0-24 hours): Clear policy violations resolved automatically
• Stage 2 — Admin review (24-48 hours): A verifiedautoparts.ng team member reviews evidence from both parties
• Stage 3 — Independent arbitration (48-72 hours): Complex cases referred to independent review

verifiedautoparts.ng's decision in dispute resolution is final. Both buyers and sellers agree to be bound by our decision as a condition of using the platform.

7. Prohibited Items

The following may not be listed or sold on verifiedautoparts.ng:

• Counterfeit or replica parts bearing genuine brand marks
• Parts with tampered or removed serial numbers
• Stolen parts or parts without clear provenance documentation
• Safety-critical parts (brakes, steering, airbags) that do not meet OEM or equivalent standards
• Parts imported without proper Nigerian customs documentation

8. Platform Fees

• Listing parts: Free for all verified sellers
• Commission on sales: 10% (Silver), 8% (Gold), 6% (Platinum)
• Buyer protection fee: Included in platform commission
• Paystack payment processing: 1.5% per transaction (capped at ₦2,000)
• Delivery fees: Set by logistics partner, shown at checkout

9. Limitation of Liability

verifiedautoparts.ng's total liability to any user for any claim arising from use of the platform shall not exceed the value of the specific transaction giving rise to the claim. We are not liable for indirect losses, loss of profit, or consequential damages. We are not liable for vehicle damage caused by incorrectly installed parts.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute not resolved by our internal process shall be subject to the jurisdiction of the courts of Lagos State, Nigeria.

11. Changes to Terms

We will notify users by email 14 days before any material change to these Terms. Continued use of the platform after the effective date constitutes acceptance.